THREE PRACTICES · ORTHOPAEDICS, GASTROENTEROLOGY, OBGYN

Delivering upfront prices to patients across the U.S.
for every instance of care

Live across 25+ specialties, showing exact patient cost‑shares upfront for 3,379 services and counting.

Superscript
PROVIDERS LIVE951
TRANSACTIONS PRICED1.48M
SERVICES PRICED3,379
SPECIALTIES25+
2026
Case Studies

[01] SOLUTION

Superscript replaced estimates with upfront, accurate patient cost shares.

Two inputs: what that payer pays that provider for that code, modelled from adjudicated claims at the NPI level, and the patient's live benefits from a real-time eligibility check. It posts inside the EHR the practice already runs.

  • Real-time pricing before the visitEvery line on the encounter priced before the patient arrives.
  • Automated text-to-payA payment link ahead of the appointment, cost share broken out line by line.
  • Asynchronous balance recoverySMS and email work the balances that predate go-live.
  • Reconciliation against the remitThe 835 comes back and we compare what we quoted to what the payer allowed.
← Back Pre-visit checkout ×
Dr. Alvarez @ 9:00am – 9:30am
⊖ Office visit · level 4$45.00
Flat $45 specialist copay
⊖ Diagnostic imaging · 2 views$35.00
Priced using 20% coinsurance off a $175 negotiated rate
⊖ Follow up$0.00
Fully covered under global billing period
Total paid:$80.00
Payment method: Visa ••• 5687↓ Receipt

Orthopaedic Associates of Muskegon

ORTHOPAEDICS · 27 PROVIDERS · 8 DEPARTMENTS LIVE · ATHENAHEALTH · MUSKEGON, MI

[02] CASE ONE

The offices already collected copays at the window. The gain came from the surgery center and the inpatient floor, where a deductible had no number until the claim adjudicated.

CASH BEFORE A PROCEDURE · SURGERY CENTER67×VS THE SAME WINDOW LAST YEAR
UNCOLLECTED COST SHARE RECOVERED · 5 OFFICES26%35% AT THE STRONGEST OFFICE
DEPARTMENTS COLLECTING MORE, RATE AND CASH8 of 824% RECOVERED AT THE HOSPITAL
WHERE IT WAS WEAKEST

Inpatient coverage at Trinity Health was the lowest-collecting setting in the group and had the most to recover. Their surgeons operate at Trinity Health Muskegon, which now recovers 24% of the patient cost share it used to lose.

HOW IT WENT LIVE

All eight departments in the same week: five offices, an urgent care, two procedure rooms, the surgery center, and both hospital sites. The front desks kept the workflow they had; we added the deductible and the coinsurance to it.

Measured since go-live against the same calendar window a year earlier, read the same number of days after the visit, denied claims excluded from both sides. The strongest office recovers 35%, the weakest 6%. Trinity Health Grand Haven improved but is too small to chart at 119 claims. Raw before-and-after, not a controlled study.

Allied Digestive Health

GASTROENTEROLOGY · 340 PROVIDERS · 15 OF 60 LOCATIONS LIVE · ATHENAHEALTH · NEW JERSEY

[03] CASE TWO

Six New York care centers and nine surgery and endoscopy centers. The front desks collected copays; the deductible and the coinsurance went out as statements, and what did not come back was written off.

UNCOLLECTED COST SHARE RECOVERED · NY CARE CENTERS20%46% AT NORTH SHORE
CASH AT THE VISIT · NORTH SHORE1.7×VS THE SAME WINDOW LAST YEAR
LOCATIONS COLLECTING MORE AT THE VISIT13 of 144 NEW JERSEY ASCS LIVE IN 39 DAYS
WHERE THE GAIN CONCENTRATES

North Shore Gastroenterology recovers 46% of the patient cost share it used to lose, against 17% at Clifton Park. North Shore also takes 1.7 times the cash at the visit it took in the same window a year earlier.

AT THE SURGERY CENTERS

The same configuration runs at their nine surgery and endoscopy centers. The four newest, in New Jersey, collected effectively nothing before a procedure. Inside 39 days they were collecting at the visit.

Three of the six New York care centers have a matched prior-year window and are charted. Albany Gastro Consultants is flat, moving less than a point; Upstate, Brooklyn's main office and Brooklyn Iswara have no matched window, so they appear only on cash at the visit. Same measurement basis as case one.

New Life OBGYN

OBSTETRICS AND GYNECOLOGY · 3 LOCATIONS · ATHENAHEALTH · NEW YORK, NY

[04] CASE THREE

Patients arrived not knowing what a visit would cost and were billed weeks later. Some did not come back, and the practice was collecting copays and nothing else.

INCREASE IN TOTAL PATIENT COLLECTIONS38.93%VS THE PRE-SUPERSCRIPT BASELINE
TIME TO COLLECT PATIENT COST SHARE1.87 daysDOWN FROM 27.1 DAYS
REDUCTION IN BILLING COMPLAINTS99%REPORTED BY THE PRACTICE
WHAT CHANGED

The practice now quotes the coinsurance and the deductible alongside the copay, priced against how the claim will adjudicate rather than estimated off a chargemaster. The patient sees the number before the visit and pays it then, so the balance is never chased by statement.

“I wish they were here from the beginning of the nightmare of deductibles, copays, co-insurances.”

PRACTICE OWNER AND OBGYN

Collections and time to collect are measured from the practice's claims and transactions. The complaint reduction is reported by the practice, not measured by us.

LIVE TODAY

951 providers give patients an accurate price before the visit.

Everyone else is still working from estimates.

We start with the setting where you collect least.

Book a demo hello@superscript.nyc
Allied Digestive Health MedRite Urgent Care Knownwell Consensus Orthopaedic Associates of Muskegon New Life OBGYN Sorin